Support

How ordering works

Open the app, pick the barge you are pulling up to (the closest one is listed first if location is on).
Add items, add a tip if you like, enter your name and mobile number.
Pay with Apple Pay, Google Pay, card, Zelle, or choose cash at pickup.
We text you when the order is received and again when it is ready. Pull up to the barge and give the crew your name and order number.

Common questions

I didn't get a text. Open the app; your last order and its live status are on the home screen under "Track". Check that the number you entered can receive texts.

A barge shows "Offline". That barge's crew tablet is not connected right now. Order from another barge.

I need to change or cancel an order. Tell the crew at the barge, or message us and we will refund you.

Refunds. Card refunds go back to the same card within a few business days.

Contact

Email [email protected] or DM @pinchobarge on Instagram.